Refund Guarantee
If you're not satisfied with our product, we accept returns within 14 days.
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100% Customer Support in the USA
Our customer support team responds within 24 hours, Monday to Saturday, 8 a.m. to 6 p.m.
Frequently Asked Questions
Is the flipbook frame safe for children?
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Yes! The frame is made of smooth black walnut wood (no sharp edges) and the photo pages are thick, non-toxic paper. It’s safe for kids aged 3+ to use (adult supervision is recommended for younger children).
How many photos can I upload?
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You can choose between 8 or 16 photos (select the option in the "How Many Pictures" section). Each photo will be printed on a separate page to create the animation effect when cranking the handle.
How do I clean the frame?
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Wipe the wooden frame with a soft, dry cloth. The acrylic window can be cleaned with a microfiber cloth and mild glass cleaner (avoid spraying directly on the frame).
Does the light version need batteries?
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No— the light version comes with a rechargeable built-in battery (and a free charging cable). A full charge lasts about 8-10 hours of continuous use.
What does the package include?
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The package includes 1 custom flipbook frame (with your photos), 1 hand crank, and (for the light version) a charging cable. It also comes in a gift box, ready for gifting.
Can I take it traveling or use it outdoors?
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Absolutely! The frame is compact (fits in most bags) and durable. The light works in all lighting conditions, so it’s perfect for trips, picnics, or outdoor gatherings.
What if my photos are low-resolution?
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Our system will automatically check the resolution of your uploaded photos. If they’re too low, we’ll email you to request higher-quality versions before printing.
What if I’m not satisfied with the product?
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We offer a 30-day money-back guarantee. If you’re not happy with your flipbook frame, contact our customer support team for a full refund (no return required for custom products).


